Citizens: Innovating Corporate Banking Experiences
Corporate bank portals have typically required finance professionals to navigate fragmented services across siloed applications, leading to a disjointed experience. In response, Citizens is adopting a client-centered technology strategy focused on creating a unified, user-friendly experience. In this episode, host Joseph Drambarean speaks with Matt Richardson, Head of Product Solutions for Treasury at Citizens, about how the bank is transforming client experiences by building a marketplace of strategic partnerships, unifying banking services into a single, user-friendly portal, and using APIs for seamless integration with client systems.
Episode Highlights
- Learn about Citizens’ marketplace model, giving clients access to third-party solutions within a unified environment.
- Explore how Citizens is enabling clients to integrate their systems with APIs.
- Get insight into the future of customer experience as Citizens continues to prioritize customer-centered design.
- Discover how Citizens simplifies vendor management for clients by integrating best-in-class solutions.
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Show Notes / Resources
Read the full transcript.
Learn more about Trovata at https://trovata.io.
About Fintech Corner
A podcast for fintech lovers that starts conversations between bankers, financial technology innovators, and their clients to evolve finance and treasury for the 21st century. For decades, there has been a gap between the technology that banks can offer and what corporate clients need for modern cash flow management and analysis. We’ll cover emerging trends to help bridge this gap, technologies that can reshape the roles of treasury & finance, and the in’s and out’s of API bank connections & open banking.
Matt Richardson
Head of Product Solutions for Treasury Solutions, Citizens
Matt has over 20 years of Treasury Management experience in sales, product and business administration roles. Currently the Head of Product Solutions for Treasury Solutions at Citizens, he leads a team that is driving innovation in the treasury management product suite across customer experience and payments. Matt is also responsible for the bank’s Sponsorship Management business. Previously Matt had served in a variety of roles in Treasury Solutions, including sales and sales management in multiple industry segments and verticals and as Business Manager/COO for Treasury Solutions.
Matt is a recognized expert in domestic cash management and speaks regularly at industry forums including AFP, NACHA, and FEI. Matt holds a BA in Economics from the University of Massachusetts and has completed professional training including the RBS/Harvard Business School Senior Manager Program and the Advanced Leadership Development Program through Babson Executive Education.
Joseph Drambarean
CTO, Trovata
Joseph is one of the founding members of the company and the first engineer. Before Trovata he worked with companies like Capital One where he was at the forefront of digital transformation, leading product management as head of the innovation labs and mobile banking teams. Joseph is driving innovation around rapid deployment and customer onboarding, bank-grade security, and machine learning at Trovata, creating a more consumerized user experience for customers from small businesses to enterprises.
