Trovata is committed to protecting your information assets to exceed the standard security requirements of our clients.
The information security policy expresses Trovata’s intentions and commitment toward a secure and trusted partnership. This statement complements Trovata’s Security Policy and provides a summary of Trovata’s internal security policies and procedures which constitute the security baseline that governs Trovata Platform and supporting applications. This statement aims to provide assurance to interested parties regarding the security of our SaaS application, as well as the data contained within them.
DATA AND INFORMATION
Encryption
At Rest: Your data only resides in the production environment encrypted with AES-256.
In Transit: Your data is transferred between user devices and servers using up to 256-bit encrypted connection via TLS 1.2 and a world-class certificate provider. The cryptographic keys used to secure Trovata are protected by Amazon’s Key Management Services.
Backup Policy
Our backup processes ensure data and information consistency with highest standards.
Password Hashing
Passwords are hashed (and salted) securely with a SHA512 encryption.
Data
Your data will never leave the US.
Standards-Based Identity
We currently support SSO with multiple identity providers via SAML 2.0.
Account Verification for Non-SSO Users
Users are required to validate their accounts via a link provided in an automated e-mail.
INFRASTRUCTURE
Secure Infrastructure
Our cloud provider is AWS. We leverage their tools to setup firewall rules, intrusion and DMZ policies.
Server Patching
We have an automated process that patches our virtual machines on a daily basis.
Real-Time Monitoring
We scan our infrastructure and applications periodically to detect any existing vulnerability. We have monitoring with AWS Cloudshield and also Web Application Firewall with AWS WAF.
Logging
We log every action performed in the system.
High Availability
Every component of our infrastructure has redundancy. We leverage AWS Availability Zones and have global redundancy in AWS.
Disaster Recovery and Business Continuity
We have tested procedures in place to guarantee our uptime and our system’s availability.
Continuous Security Program
Including periodic independent 3rd party penetration tests.
Incident Management
Security and confidentiality incidents submitted to support@trovata.io or our in-app support chat will be resolved in accordance with established incident policy.
Reporting Service Disruption Incidents or Maintenance Windows
We use StatusPage.io to keep everyone up to date. This service provides several notification options to subscribe for notifications.
Move Fast, Break Nothing
We have a formal software development lifecycle methodology and change management procedures.
Risk Management
Monthly risk assessments are performed to ensure the application is secure.
VENDORS
Vendor Selection
All of our vendors offer industry-leading products and go through an exhaustive security audit to ensure their practices fit our highest security and compliance standards.
Subprocessors
We keep our list of sub-processors up to date. You can review our current sub-processors here.
PERSONNEL
Logical Access
Employee’s level of access is determined by the job position. Logical access reviews are performed periodically and access is immediately removed if no longer necessary.
Secure Access
Trovata uses NordVPN Gateway to ensure employees that require privileged access have a secure access to the system.
Multi-Factor Authentication
We enforce it for every employee.
Employee Asset Control
Our employees’ devices are monitored in real-time, with antivirus, disk encryption, automatic device blocking, and security patches.
Personnel
We run background checks and sign confidentiality agreements with all employees. We also train them in Information Security and Secure Development Practices.